Rentapen Inc’s CNC operating team goes the extra mile to deliver metric rest pads on time.
News-2011-12-07, Waukesha, WI
The Rentapen’s team is fast and accurate when it comes to getting their customer’s orders out. Their employees will go the extra mile to make sure a customer is satisfied. John Dinon is the CNC operator at Rentapen, and these past weeks he and his team have put in many hours of overtime to get a customer’s order finished on time.
An order came into Rentapen Inc. on October 17, 2011 for 219 metric rest pads similar to Misumi rest pads. The due date was November 28, 2011. John Dinon, along with his shop team went straight to work to get the rest pads done correctly and on time.
Then the customer called four days before the order was to be shipped out and ordered 30 more rest pads. The shipment date remained the same. The CNC Operating team worked days, evenings, and even weekends on those metric rest pads. The order was shipped out on time and the customer was very satisfied.
"My best reward is when the customer sends us another order"
John Dinon has worked at Rentapen Inc for a little over a year now. He was presented with Rentapen’s Extra Mile Award for his efforts in getting the order finished. “The only reward I need is for the customer to give us another order,” said Dinon.
Dinon’s attitude and dedication to the customer’s needs is what is needed in the highly competitive machine tool industry. Rentapen’s culture statement encourages ownership, drive, a positive attitude.
Rentapen Inc. is a machine design company specializing in cost reductions for manufacturers. They do this through excellence in machine design. They specialize in jig and weld fixture design; RAPid Tooling Components ™ (a line of standard yet versatile blocks, plates, clamp risers, and shims used to reduce the cost of jigs and weld fixtures); and Just-in-Time Laser Cutting Services ™. Rentapen has been in business since 1976 and is located in Waukesha, WI.